Refund policy

Cancellation policy of room4 Ventures GmbH

You have the right to revoke this contract within 14 days without giving any reasons. The withdrawal period is 14 days, beginning with the day when you, or a third person designated by you, who is not the carrier, has taken possession of the delivered product.

In order to exercise your right to revoke, you need to inform us (room4 Ventures GmbH Herrengasse 9, 8010 Graz, email:, tel: +43316375090) in a clear manner (for example by posting a letter, or by sending an email or a fax) about your decision to revoke this contract. You can use the attached sample cancellation form for this, but this is not mandatory. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of a Revocation

If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we were notified of the cancellation of this contract.

For this refund we use the same means of payment that you used for the original transaction, unless something else was explicitly agreed with you; In no case will you be charged any fees for this refund. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You are obliged to send back the goods immediately after informing us about the cancellation of the contract. In any case you have to send back all products within fourteen days after you informed us. You may send the product to

WeShip Fulfillment GmbH
Account: Unkl
Puntigamer Straße 88-90/6
8041 Graz / Austria

The time limit is not violated if you post the product within fourteen days, even if it does not arrive within the 14-day period.

You have to bear the costs of sending back the product yourself. You are only then liable for a value loss of the product if this value loss is not associated with a normal examination of the product concerning its quality and functionality.

The right to revoke cannot be exercised, unless agreed otherwise, for the following contracts:

  • Contracts for the delivery of products that are not prefabricated and are explicitly tailored and customized for the consumer
  • Contracts for the delivery of perishable products
  • Contracts for the delivery of products that are sealed and that are due to health and hygiene reasons unsuitable for a return once the seal is removed.
  • Contracts for the delivery of products which were inseparably mixed with other products after the delivery.
  • Contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence
  • Contracts for the delivery of audio and video recordings or computer software in a sealed packaging, if the sealing was removed after the delivery
  • Contracts for the delivery of newspapers, magazines, and the like, with the exception of subscription contracts

Cancellation Form Template

If you want to revoke this contract, then you may fill out this form and send it back to us.

Recipient: room4 Ventures GmbH, Herrengasse 9, 8010 Graz, Austria

Hereby, I/we(*) revoke the contract concerning the purchase of the following products(*) / the purchase of the following service (*): __________________________________________________ Date of order (*): _____________________________________ Date of delivery (*): ___________________________________ Name of consumer (*): _________________________________ Address of consumer: __________________________________ Signature of the consumer (Not necessary if notification is sent by email) End of the revocation instruction as of October 2020

At last, we would also like to point out that the right to revoke does not apply to business customers, but to consumers only.